Ross Gray Holden Customer Privacy Statement – Ross Gray Holden (Jafcorp Pty Ltd) is committed to responsible privacy practices and complying with the National Privacy Principles contained within the Privacy Act 1988. With the utmost respect for our customer’s privacy we ensure that all personal information is handled in accordance with the National Privacy Principles.
What is personal information? Personal information is information that could identify you. Examples of personal information include your name, address, telephone number and email address.
How do we collect and use your personal information? The main form of collection is directly from you via the transactions you have with us. For example, when you purchase a vehicle or have your vehicle serviced, we collect personal information from you in order to:
- Process your order
- Ensure your purchase is recorded and maintained for warranty purposes
- Inform you in the event of a recall, affecting your vehicle
- Facilitate the provision of roadside assistance services, and
- Contact you to obtain your feedback and to find out your level of satisfaction with us, our products and services through surveys.
With your consent, we may also use your information in order to keep you up to date with information about us, our products and services and to provide you with details about promotions and special offers.
What happens if you don’t provide personal information? Whilst you are under no obligation to provide personal information failure to do so when requested means we are unable to provide you with the products and services that depend on the collection of that information. As an example, if you did not provide the personal information requested on your new vehicle order, we would be unable to process your order or to notify you directly of a product recall affecting your vehicle.
To whom do we disclose personal information? We may disclose personal information collected to Holden Ltd, Mitsubishi Motors Australia Limited and Mazda (Australia) Limited. If you would like more information on these manufacturers practice for handling customer information please contact us.
On occasions we may engage third party service providers to perform functions such as mail outs, delivery of purchases, vehicle registration and/or transfer of registration, credit card payment/authorisation, marketing and promotions. In accordance with the National Privacy Principals where disclosures takes place, we work with our suppliers to ensure that all personal information we provide is kept secure and used only to perform the task for which we have engaged them for.
How do we protect personal information? At all times, we take great care to ensure your personal information is protected from unauthorised access, use, disclosure or alteration. Our employees are made aware of and co...